Subject: How do you keep attendees engaged during virtual meetings?

Do you have any suggestions on articles, books, etc. that address Virtual Meetings regarding how to engage the audience, stop multitasking and keep them engaged?

Here’s how we answered his email:

Hi Gary,

We have been heavily involved in this topic for a long time. IMT led the research study for MPI (Meeting Professionals International) to develop a research base and a “How-To-Guide for Creating Hybrid Events.”  (Download it at mpiweb.org.) We have been involved in creating several hybrid meetings applying those lessons.

Here are some things to look for in terms of engagement:

(1) Is the content appropriate to the audience? Most people try to do a 1 size-fits-all approach with their content. People lose interest much faster online. So, you need to do a better job with targeting.

(2) What does the content look and feel like? Most people’s reference point for online content is live television (Election results, live sports and talk shows.  Think Oprah.). Are you trying to emulate these formats for content delivery OR are you just recording subject matter expert lectures with boring PowerPoint slide shows?

If you think about how live television works – it moves very quickly from segment to segment and topic to topic. The content is much shorter than a live in-person meeting. Camera angles change as well.  In addition, reconsider the length of your virtual sessions and how you put them together.

(3) What are you doing to engage people?  I would look for two things: (1) What tactics are you using? and (2) How much time are you allocating to engagement?

Your attendees are one click away from doing ANYTHING else on the Internet and you only control a small window for their attention. Most online events are Subject Matter Experts talking to people for 56 minutes with 4 minutes allotted for Q&A.

If the attendee has nothing to contribute (ideas, comments, etc.), then you are “betting” that your speaker is strong enough that they will resist the temptation to click away. In my opinion, that is a big ask!  I don’t know any speakers that can keep 100% of the audience’s attention.

The person responded and thanked me for our help. Then, he told us that his virtual meetings concentrated on the following:

• Product info
• Shipping concerns
• New policies/processes
• Info such as upcoming training or meeting

This is boring stuff, especially when you can’t see people face-to-face. His situation sounded similar to a challenge that Ebay Europe faced with its internal team briefings.  So, if you find yourself in a situation where your content is capital “B” boring, I would recommend that you read the following Case Study:  http://www.mpiweb.org/_secure/eBayCaseStudy.pdf

Have a virtual meeting or interactive technology question?  E-mail us at: info@interactivemeetingtechnology.com or visit our site for more information about our digital solutions.

The post IMT Mailbag – How Do I Engage the Audience at Virtual Meetings? appeared first on Interactive Meeting Technology.

Well, it is almost here.

Last month, IML demonstrated the Connector at an MPI Minnesota chapter meeting. Luckily, I happen to be there.

What is the IML Connector?

The IML Connector is one of these one-size-fits-all super-whiz bangs for meetings and events. The centerpiece is a handheld device with a keyboard. It’s size and shape reminded me of the original Blackberry.

Here are list of things that it can do:

1. Audience Response Voting
2. Text to Screen Q&A via keyboard
3. Microphone queue
4. Simultaneous interpretation
5. Portable PA
6. Multiple Audio Channels
7. Smart Card capability

I think that’s an impressive list of capabilities. When you consider that most of the other mobile guys are busy creating a more expensive way to show you an agenda on a 3 inch screen that people over 50 can’t read – I give these guys credit for going in a new direction.

Here’s what impressed me

The microphone on this device is really something else. Attendees were holding it 6-18 inches away from their mouth (see picture above) and it worked perfectly to pick up their voice and project it through the house sound. (Note this demonstration was for 200 people over lunch). I thought this piece was really cool.

Also, I liked how people could text in the comments. Attendees used the keyboard to type in questions. The questions/comments were shown to the panel on a confidence monitor. Then, the panel could answer the questions as they saw fit. This seemed to work really well. After a few questions were answered – more people caught on and started sending in questions.

What I didn’t see

I am really interested in seeing how the multiple audio channels executes. I have some projects where it would be cool to project presentations from multiple rooms in a single lounge. Then, we would want to give the attendees in the lounges these devices to “listen in” on what is happening in the other rooms. I think this would be an awesome application of the technology. We will have to wait and see on this one.

Here’s where they need to continue working

The microphone can give some wicked feedback if used incorrectly. Speakers and the A/V techs in the room will need to be trained on how to “coach attendees” to use these microphones. In our MPI session, it wasn’t until the 3rd person spoke that someone pointed out that they were holding the microphone to close to their mouth.

Is this product really available?

So far there are less than 100 of these devices in the US market. They are all being used for demos. IML is doing it’s first “paid” in May 2011. So, this is probably something to take a look at for late 2011 or 2012.

Bottom Line

While most of the mobile providers are zigging these guys are zagging. I liked how these guys are trying to combine the three most common interactive capabilities (ARS, Q&A, Text Q&A) into a single solution.

Have you seen this device in action? Do we want another device at our events? Or should we be striving to include all of these capabilities in our mobile phones?

The post First Impressions: IML Connector appeared first on Interactive Meeting Technology.

Meeting Professionals International is making some bold moves in 2011 to tackle some of these challenges. Have a look at what they are doing at their annual world education conference and let me know what you think.

Rolling Out the Hive

The Hive is designed to be the hub of digital buzz for MPI’s 2011 WEC (see sketch above). It’s a physical space in the global village. The Hive combines the cyber cafe, info desk, interview studio, device recharge point, twitter wall, social media aggregator, lounge and a stage (for quick tech lessons) all in one place. The idea is to give attendees multiple ways to connect to the people, content and ideas at WEC. Digital Rookies can connect with Digital Allstars. Groups can hold tweetups. It will be so much more than a cool place to recharge your phone and hangout.

Transforming MPI Website into a Virtual Hub

In another bold move, the MPI website will become a funnel for all social media during the conference. It will aggregate the tweets, photos, videos, blog posts, etc into a single place. In addition, sessions will be streamed live to the MPI website. Some content will be free and others will be available to members only. The rest will be uploaded into MPI’s on demand program. This is a major shift from 2009’s $300 virtual access pass experiment and a good evolution.

Crossing the Pond

The UK chapter (a large european chapter) is working on an initiative to run a parallel event. They will get UK members together and have a viewing party. Some of the sessions from Orlando will be streamed live to the UK chapter’s viewing headquarters. If this comes together – it will be a first for MPI and could open the doors for other viewing pods in other regions with heavy membership around the world.

Bottom Line

If 80% of your members are not attending your annual conference, consider other ways to connect them with the people, ideas and content from your event. Meeting Professionals International is shifting to digital with a multi-pronged approach.

What are you doing?

The post Shifting to Digital: the MPI World Education Conference appeared first on Interactive Meeting Technology.

I do.

In a followup to my last post (Real World Likes – The Next Big Thing in Social Media in Events), I want to show you two fresh examples that will help you open your mind to new possibilities for social media at your events.

New York City Marathon 2010

[youtube=http://www.youtube.com/watch?v=SnrzClsOlyU&feature=player_embedded]

See how Asics used videos and location based tracking to help family and friends at home cheer on their marathoners. This is really cool stuff. Fans record videos and leave messages for runners. Then as the runners go past a checkpoint, the videos and messages play on large screens. 

EpicMix Ski Application

[vodpod id=ExternalVideo.993748&w=425&h=350&fv=]

See how Colorado skiers track and share their ski experiences with their friends and social media buddies. This is the skiers version of Nike Plus (watch video). It provides gaming elements, badges, community engagement, performance reporting and social sharing.

Lessons for Social Media in Events

1. Look at how these digital experiences compliment the IRL (In-real-life) experience and enhance it.
2. Look at how mobile, social media, RFID and communities are all working together to create remarkable digital experiences rather than as individual components.
3. Look at how the gaming elements or leaderboard and rewards are included (especially in EpicMix).

The Bottom Line

Hopefully, this post gets you thinking beyond Facebook and Twitter for using social media in your events. As you saw in the videos here and in the previous post, there are a number of ways that technology can be integrated to create remarkable digital experiences.

Have you seen anything like this? What else would you add?

The post Social Media in Events: Beyond Facebook & Twitter appeared first on Interactive Meeting Technology.

This week, the Green Meetings Industry Council used gaming to transform their learning and communication platform. GMIC designed an interactive and collaborative game that created incentives for attendees to (A) apply the learning from the conference in real time, (B) support sponsors and exhibitors and (C) share the key messages of GMIC via social media with the rest of the world.

The Game & Leaderboard

The objective of the game was to earn the most points. Points were awarded by doing the following:

> Share insights from the event via Twitter or Blogging

> Visit Exhibitor booths in the Exhibit area

> Attend Educational Sessions

> Complete a Group Case Study project that helped integrate all of the learning.

The Leaderboard kept track of the points earned in a pseudo real-time way. Some of the points were recorded digitally. While other items, like the case studies, had to be manually scored and entered into the system. You could check the leaderboard anytime by logging into a mobile application and seeing where your team stood.

Teams

GMIC pre-loaded Team profiles into the system to help get teams started. Then each team self-formed and added members to their team roster in the game. As a virtual participant, I couldn’t see who was on which team. So I had to get some feedback on teams from Twitter. Greg Ruby (@gregruby) and Brian Hunt (@brianhunt04) told me that Team Oak was the best. So, I accepted their invitation to join Team Oak. Brian and Greg were right – we were good.

The Technology: iPad Apps & Mobile Apps

The system that kept all of this together was an iPad app and a mobile app made by QuickMobile. Each team was given an ipad that had the official team app on it. This app allowed the team to do a lot of different types of data entry and engagement activities.

As a remote participant – I had a mobile app that helped me see how Team Oak was doing. I couldn’t enter any data into the system, but I could follow along with my team. This gave me access to the leaderboard and the case study as well as various other items – like a list of attendees.

Note: If you did use the iPad application, please tell me about your experience in the comment section below. I would be interested in hearing how it worked for you and your teams.

Virtual Participation

Myself, Tahira Endean (@tahiracreates, Vancouver), Brandt Krueger (@brandtkrueger, Minneapolis), Sanne Jolles (@sanne_j, Amsterdam), Katherine Manfredi (@kmanfredi, Florida) and various others were active virtual participants. In one form or another, we were able to join teams and participate in the group projects onsite.

I really appreciated this opportunity to be included in the group activity. It would have been very easy for the organizers to say no, because it really wasn’t part of the original plan. It turns out that GMIC literally embraced a message from Event Camp Twin Cities: “Experimentation is our get out of Jail Free Card…if we weren’t having tech hiccups then we wouldn’t be innovating.” With that as guiding motto – they were willing to let attendees create and push the boundaries.

Virtual View From Brandt Krueger's Office

Skyping in Virtual Team members

For Team Oak, we skyped in Brandt Krueger and myself into our team meetings to discuss the case and various strategies. Brandt Krueger skyped in via skype audio onto the team iPad. He was placed in the center of the table. I was video skyped in and took a seat around the circle. John Chen (@bigkid) and Greg Ruby (@gregruby) were gracious enough to help put it all together.

View of Team Oak from my Virtual Perspective

I liked the experience because I could observe the non-verbal communication from the other attendees that accompanied what they said. However, it was not always possible to hear all team members all of the time. Did I mention that we met at the bar?

Here is a video interview with some of my thoughts on being a virtual participant.

[youtube=http://www.youtube.com/watch?v=i1MUy0qQxNM]

Tahira Endean (@tahiracreates) had an entirely different experience. They had problems getting skype to make a good connection. As a result, she used email and text chat to participate in the group. This made her experience dramatically different from my own. Also, it changed the way that the communication dynamics between her f2f team and remote participants.

The Case Study

The case study was brilliantly designed. It challenged us to practice: objective setting, destination analysis, pricing, business analysis, meeting architecture and establishing a measurement strategy. I really appreciated the multiple dimensions that were inside of the case study. Elizabeth Henderson (@ehenderson) did an amazing job.

The Debrief

In my opinion, one of the most important elements in a competitive game is the debrief. This is the part where you find out if you won or not – then figure out what you did wrong. One thing that struck me right off the bat – was Paul Salinger saying that he let us down on objective setting because none of us did it correctly. The irony is that I remember him asking several times on day 1 – do you all know how to do this? The entire room said we do. I guess we didn’t afterall.

Our team ended up second overall and third in the case study. While I was proud of our efforts, Team Magnolia rocked the case study. I would have been interested in hearing them talk about their proposal and get their take on some of the high points.

Total Engagement & Gamestorming

Inspiration for the game design came from the book Total Engagement by Byron Reeves and J. Leighton Read. (http://www.totalengagement.org/) I haven’t read the book – but plan to pick it up soon.

Equally important, Paul Salinger opened and closed the gaming sessions by talking about Divergent thinking and Convergent thinking. I first learned about those elements of game design from the book Gamestorming. (http://www.gogamestorm.com/)

It’s Still About People

While the game was cool – one of my big take aways was the wonderful welcome and feeling of inclusion that I got from the organizers and attendees. They went way beyond the call of duty.

I would like to thank Paul Salinger (@psalinger), Midori Connolly (@greena_v), Mitchell Beer (@mitchellbeer), Holly Duckworth (@hduckworth), Elizabeth Henderson (@ehenderson), Greg Ruby (@gregruby), Roger Simons (@rog_simons), Brian Hunt (@Brianhunt04), John Chen (@BigKid), Gina Broel (@gbroel), Ian Lipton, Joseph Chan, Daniella from Team Oak, Team Oak, Lisa Kraus (@LisaKraus), Andrew Walker (@eco_efficient), Jill Drury (@jtdrury), Tahira Endean (@Tahiracreates), Heather Teegarden (@hteegarden) and many others for making me feel part of the GMIC Family. Your kindness exceeded my expectations 20 fold.

Bottom Line

Through my virtual window, I can confirm that this was a very cool event. The tight integration of the game into the event objectives helped make the gaming element a success. While the technology was slick – the real key in my mind was a good game design around the objectives and content of the event.

Tell me about your experience. What did you like most about the gaming elements? What would you like to see improved? Do you think this format could scale up to 1000 attendees and beyond?

The post Tips for Meeting Innovators from GameOn appeared first on Interactive Meeting Technology.

To execute this vision the GMIC team is getting everyone to work together to solve problems rather than just listen to speakers talk. The idea behind the event is that you will go home having looked at building sustainable events from several different perspectives. Not only will you have heard about the strategies – but you will have been able to practice them.

Since, I am not really doing this event justice – here are snippets of Paul Salinger and Midori Connolly talking about Game On.

[youtube=http://www.youtube.com/watch?v=8j3Q357VP7w]

How You Can Participate

[Register here] Obviously you can attend in person. The event is in Portland. For those of you that want to save your carbon footprint (and your greenbacks) there is a FREE virtual pass available. Since, this conference fits with my innovation wishes – I plan to attend online.

I will be looking at  how the organizers are integrating the games, ipad applications and case studies into the event design. I will be happy to share what I learn with all of you.

Tell me about your own experiences (positive or negative) using games in learning. Are other conferences doing this? What is the reaction from the attendees – near term and long term?

The post How GMIC is Using Gaming to Transform its Learning Platform appeared first on Interactive Meeting Technology.

All of this negativity can make the daily grind even more challenging. People are more snippy around the water cooler. There is lots of finger pointing, complaining, etc.

It is easy to forget why you are great. It is easy to forget what makes you so special. In other words, it is easy for you to lose your mojo.

Helping Employees Appreciate Your Company

It’s time that we “flip” the conversation. We need to start talking about what we do have instead of what we don’t have. If you are a fortune 500 company, you aren’t going to go away overnight. Things might be rough, today, but there still has to be something for you to celebrate.

Maybe it is your new product pipeline. Maybe it is your best in class customer service. Maybe it is your awesome channel power. Maybe it is your organization’s ability to persevere.

Whatever it is – are you using your internal events to rediscover your magic and appreciate it? You should.

5,000 Events for 5,000 people

This summer, I was part of an event team that took employees of a medical company on a personal journey to reconnect with their company. We brought manufacturing, operations, R&D, marketing and the top leadership together. Then, we created a museum type environment where they could go rediscover the great things about their company. Their awesome products, their awesome patients, their awesome physicans, and….their awesome colleagues.

For most of these employees, it was the first time that they had ever met the people who depended on them – their customers, their physicians and their leadership. For most of these employees it was the first time that they had stood shoulder to shoulder with each other.

While the event was remarkably busy  (5,000 people can do that to you!) – at one moment, I caught the CEO enjoying a silent moment watching videos that employees had created about the best kept secrets of the company. He was just listening to these employees talk about what was important to them. It was remarkable.

Constructive Conversations

At this event, my team used Pop-up Workshops (something that I made up), Informal Town Hall Meetings, Employee Tube Video Kiosks, Idea Kiosks and Reflection Stations to get people to release their positive energy and start talking constructively about the future.

These workshops and interactive kiosks yielded hundreds and hundreds of ideas and support from employees. Some came in the form of videos, some on post-it notes, while others came in the form of questions and other comments (digital, written and verbal).

Using User-Generated Content to Manage “Monday Morning”

While the immediate reaction to the event was – “WOW, that was awesome! It was just what we needed”. The real question is how do you maintain the momentum. What actions do you take on Monday morning?

We talked with the internal communications about this. They took on the challenge of repurposing this massive amount of user-generated content (video, questions, comments, etc.) on their intranet website, leadership blogs, internal e-blasts and in internal company newsletters. Very quickly after this event, the intranet site had content posted and the first e-blast went out from leadership. Regular updates are planned over the next several months.

So far so good.

Bottom Line

One event is not going to work like a magic pill and solve all of your problems. You can strategically use events to reconnect your employees and help them rediscover why your company is so great. You can use events to get your mojo back.

What are you doing to rediscover your organization’s mojo?

The post Are You Using Events To Get Your Mojo Back? appeared first on Interactive Meeting Technology.

Start by listening this Podcast with David Rich, Senior Vice President of Strategic Marketing & Worldwide at George P. Johnson. David offers healthy insights and practical advice for event professionals that are wondering where to start and how to think about integrating digital technology into their events.

Play | Download

10 Insights From The Interview:

1. What is it about experiences that transform people in a powerful way? It takes more than performers.  It’s People, environments, props, etc.
2. Digital Technology gives us more tactics than we have ever had before – to move people to action. More ways to interact, deepen connections, etc.
3. Don’t get mesmerized by the technology and implement technology for technology’s sake.
4. Start with your Goals and Objectives, then understand your audience, then look at what interactions are required to move people to action.
5. Look at where people are interacting online and meet them there. Don’t try to force them to meet in a new place.
6. In digital, it is easier to gather measurable data than face-to-face. That measurement can be translated into customer insights.
7. GPJ’s Digital Blueprint is a toolkit to help people organize their thoughts, develop a plan and not panic. You don’t need to panic.
8. Digital is a new medium with new requirements. In a face-to-face event, normally the scale of an event helps us blot out distraction. In Virtual Events, the opposite is true. You are looking at a 2 X 2 screen and there are distractions everywhere.
9. The difference between face-to-face and digital is comparable to the difference between Broadway and Film. In film, you want to be as subtle as possible because the camera can pick up each movement. In Broadway, you are trying to broadcast to the last row.
10. Meetings and Events are the original form of social media.

Bottom Line

Going Digital is not about using the latest shiny objects. It is about building experiences in this new medium that move people to action. Start with objectives and strategy, look at your audience’s behaviors AND THEN look for the tools and tactics.

The post GPJ’s David Rich on Bringing Digital To Events appeared first on Interactive Meeting Technology.

Why?

Because it sounds unhealthy, irresistible and something that you should try at least once! I imagine it just like the photo below.

Fried Snickers Bar on a Stick. Photo credit: linksmanjd

Why should you try Nacho Mamas?

Good question. Has anyone ever said this about a virtual event that you have organized?

At 6:00 pm when the camera stopped rolling and the event closed down, I realized for the first time I was alone in my office.  I looked around and wondered where the 174 people had gone.

Or what about this:

It blew me away. For the first time ever, this was officially a hybrid event that works.  It was the whole package. I got way more than I expected. If I had to pay for it – I would have.

If you aren’t getting that kind of feedback, then maybe this recipe is the kick start that you need. It is tasty, irresistible and keeps people coming back for more.

Here is the recipe, so you can go out and create your own Deep Fried Hybrid Event on A Stick. See the finished product.

Ingredients

Team Roles

1 Virtual Event Design Consultant / Project Manager

1 Virtual Emcee: The Host of the Remote Broadcast

1 Tech Director: Calls the show, video camera shots and switches

1 Twitter Moderator: Captures questions, comments and ideas from the audience

1 Soundbyte Tweeter: Tweets Out Speaker highlights under the event’s Twitter ID

1 Main Session Cameraman

1 Studio Cameraman

1 Mediasite Tech: Manages video, audio and VGA feeds going into Mediasite system

1 A/V Tech: Manages the House signals

1 A/V Tech: Manges the Video and Audio Switches for Remote Audience

Equipment and Technology

2 Cameras: One for the main room and a second for the studio

2 Camera Tripods

1 Riser – to make the tripod sit over everyone’s head

2 Studio Microphones (These are linked to webcast – but not house sound.)

3 House Sound Microphones

1 Media Site Player (this is the webcasting gear)

1 Video Switcher

1 Interview Studio (Table, Chairs Backdrop, Professional Lighting)

1 Twitter Hashtag

1 Event Twitter Account

1 Webcast Player (Mediasite provides this – but can be configured)

1 Intefy System (Virtual Front Door that shows video, schedule plus twitter streams

1 Hosting Server for Storing and Hosting Streaming Video

3 Laptops for Virtual Emcee, Twitter Moderator and Fact Based Tweeter (if not the same person)

Various and sundry cables to connect and power everything

Directions

Create A Virtual Agenda

Take your event agenda and mix in a virtual introduction, virtual shows and planned interviews. With your rolling pin, neatly roll out the virtual conference agenda until it integrates nicely with your regular event agenda. Be sure that most of the breaks and meals are filled with lively content for the virtual audience.

Next, chop the agenda up into a run schedule and add in different points for group time. Take those chopped up elements and sprinkle in various people (virtual emcee, twitter moderator) and places (Studio, main room and man on the street).

Put the programming in the refrigerator to gel for a few days.

Design the Virtual Experience

Next, sketch out the virtual experience. Sketch out the sights, sounds and mouse clicks that people will experience while moving from your Virtual Front Door into your Event’s Virtual Living Room. There may be several steps and screens – understand them all. Be sure to look at experience, performance, usability and intuitive interface when choosing vendors.

Plan & Equip Your Physical Spaces

Now, you need to assemble the elements that will go into your studio, main room, etc – the tech, decor and people. Be sure that you compare these pieces to your agenda to make sure that you have not forgot anything — you want the flavors to gel together when you deep fry it. If they don’t match you could be in trouble. Then, go find your vendors to execute.

Assemble and Deep Fry

Wrap your virtual emcee, virtual experience pieces and physical on-site elements together in your programming. Insert a stick to make sure that your solution is fully portable (that you can embed it on other websites).

Now, Deep Fry that Bad boy for 60 seconds. Let it sit for 20 seconds (the webcast delay), then serve with a big smile and a group of social sharing buttons.

This recipe serves 550.

If you are making a double batch, consider adding two different twitter moderators. The first is a twitter moderator that responds to comments. The second is a twitter moderator that only tweets out speaker highlights from the main event into retweetable soundbytes.

Bottom Line

There were many people, processes and technologies that went into creating and implementing the Event Camp Twin Cities virtual experience. It was the combination of all of these elements – along with compelling content – that got people to engage in the event.

If your hybrid or virtual event or technology or process had a cool food name, what would it be? and why?

The post Nacho Mamas Deep Fried Hybrid Event on A Stick appeared first on Interactive Meeting Technology.

We talked for about 20 minutes about the award, what it means and how the entries are judged. Also, we talked about what makes a great application and the most recent industry trends. I found the conversation fascinating.  I recorded it and included it as part of the Meetings Podcast Going Digital Series. You can listen to the conversation here: (Listen)

For event technology suppliers, you should listen to the podcast and consider applying. Equally important, if you know anyone that has an award worthy technology – please be sure to tell them about the contest.

Note: I am a member of the 2010 judging panel for the EIBTM WorldWide Technology Watch.

The post Talking Technology Awards with Corbin Ball & Ruud Janssen appeared first on Interactive Meeting Technology.